San Rafael Services Guide
Who picks up the trash, supplies your water, maintains your street, or runs your bus? Public services in San Rafael are delivered by the City, the County, school districts, utilities, and regional and state agencies.
This guide helps you find the organization responsible for a service, understand how responsibilities are shared, and reach the official place to get help or learn more.
How to use this guide
Explore the graphic
On a computer, hover over an agency box or move to it with the Tab key to see its services. Click the box or a service link to open a guide.
Find a service
On any device, browse the directory below. You can also search by a familiar word, such as water or pothole, and filter by service type.
Go to the right organization
Each service page explains who does what, where responsibilities connect, and which official links to use. Confirm coverage for your address before submitting a request.
A resident resource from Eli Hill. Service requests go directly to the responsible agency. This website does not receive service requests.
Hover or focus on an agency box to explore its services. Click or tap to open a guide.
A schematic of service providers in San Rafael. It is not a map of service boundaries.
Explore all 18 service topics in the directory below.
Marin Municipal Water District
Marin Water provides drinking water service, with responsibilities separate from wastewater collection and treatment.
START WITH WHAT YOU NEED
Find your service.
18 service guides
Police & public safety
San Rafael Police Department
City servicesFire & emergency response
San Rafael Fire Department
City servicesStreets, signals & drainage
City Public Works, with other road and utility owners
City servicesPlanning, building & business
City Community & Economic Development
City servicesLibraries, parks & recreation
City Library & Recreation, plus other park owners
Shared responsibilitiesHousing & homelessness
City of San Rafael, Marin County & community providers
Water, waste & energyDrinking water
Marin Water, the Marin Municipal Water District
Water, waste & energySewer & wastewater
San Rafael Sanitation District, Las Gallinas Valley Sanitary District & CMSA
Water, waste & energyGarbage, recycling & compost
Marin Sanitary Service
Water, waste & energyElectricity & gas
MCE & PG&E, depending on your account
Getting aroundBuses, ferries & accessible transit
Marin Transit & Golden Gate Transit / Ferry
Getting aroundSMART trains
Sonoma-Marin Area Rail Transit
SchoolsPublic schools
San Rafael City Schools & Miller Creek School District
County servicesHealth & human services
Marin County Health & Human Services
County servicesElections, property & records
Marin County departments
State & courtsState services & the courts
California agencies & California’s judicial branch
City servicesParking services
City of San Rafael Parking division
City servicesSustainability programs
City Sustainability and Climate Resilience division
No matching service yet.
Try a broader term or reset the search.
Your address matters.
A San Rafael mailing address does not always mean the same service provider. City limits, school attendance areas and utility districts have different boundaries. Confirm coverage with the agency before submitting a request.
UNDERSTAND THE HANDOFFS
Some services have
more than one owner.
The most useful question is often: which part of the service needs attention?
Your energy bill
MCE supplies electricity for its customers. PG&E delivers it and provides gas service.
What happens after the drain
Wastewater collection and treatment can be handled by different agencies.
School districts and City districts
They serve different purposes. Check school assignments by address and grade.
A resident resource from Eli Hill. Use the responsible agency’s official channels for service requests.